Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you use the Service, including:

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  Account Information: Your name, email address, username, password, and profile settings when you create an account.
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  Public Profile Content: Tool contours, layout designs, uploaded images, and profile information you choose to publish. You have the option to appear anonymously using an auto-generated username.
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  Design and Project Data: Images you upload, tool scans captured through the mobile application, tool metadata, contour edits, layout designs, and any assets you create within the Service.
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  Payment Information: Payment data is processed securely by Stripe, Inc., our third-party payment processor. Lumashape does not store complete credit card numbers or other sensitive payment credentials on our servers.
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  Communications: Emails, messages, or attachments you send to our customer support team or through the Service.

1.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information about your device and usage patterns, including:

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  Usage Data: Information about your interactions with the Service, including pages viewed, features used, time spent on the platform, and access times.
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  Device Information: IP address, browser type and version, device model, operating system, mobile device identifiers, and other technical information.
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  Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies for authentication, analytics, and to improve the Service's functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• •To provide, operate, maintain, and improve the Lumashape platform and its features
• •To generate tool contours and foam layout designs based on your specifications
• •To process orders, payments, and transactions through our payment processor, Stripe
• •To enable users to publish tool contours and layouts to our public community (when you choose to do so)
• •To communicate with you regarding account updates, transactional notices, technical alerts, and customer support responses
• •To enhance platform performance, develop new features, and improve security measures
• •To detect, prevent, and address fraudulent, unauthorized, or illegal activity
• •To conduct research and analysis using aggregated or anonymized data to improve our algorithms and product development

3. Public Content and Publishing

Lumashape includes optional public-facing features that allow users to share their work with the community. Users may choose to:

• •Publish tool contours for others to view and use
• •Publish completed layout designs to showcase their work
• •Display a custom username or appear anonymously with an auto-generated identifier

Important: Published content may be visible to other users and the general public. You retain control over your published content and may remove or unpublish it at any time through your account settings.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, including:

• •Payment processing (Stripe, Inc.)
• •Cloud hosting and infrastructure services
• •Data storage and database management
• •Analytics and performance monitoring
• •Manufacturing and order fulfillment partners

These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

4.2 Manufacturing and Fulfillment Partners

When you place a custom manufacturing order, we share only the information necessary to manufacture and deliver your product, such as design specifications, shipping address, and order details.

4.3 Legal Requirements and Protection

We may disclose your information if required to do so by law or in response to valid requests by public authorities. We may also disclose information when we believe it is necessary to:

• •Comply with legal obligations, court orders, or legal processes
• •Enforce our Terms of Service and other agreements
• •Protect the rights, property, or safety of Lumashape, our users, or the public
• •Detect, prevent, or address fraud, security, or technical issues

5. Data Storage and Security

We implement industry-standard security measures to protect your information, including:

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  Encryption in Transit: All data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols.
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  Secure Password Storage: Passwords are hashed using industry-standard cryptographic algorithms.
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  Payment Security: All payment processing is handled by Stripe's PCI-DSS compliant infrastructure.
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  Access Controls: Internal access to user data is restricted to authorized personnel on a need-to-know basis.

Please Note: No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights and Choices

6.1 Account Access and Updates

You may access, review, and update your account information at any time through your account settings or by contacting us directly.

6.2 Public Content Control

You have complete control over the content you publish. You may unpublish or delete your tool contours or layout designs from public visibility at any time.

6.3 Data Deletion Requests

You may request deletion of your personal data or closure of your entire account by contacting us at support@lumashape.com. We will respond to your request within a reasonable timeframe in accordance with applicable law. Please note that certain information may be retained as required by law or for legitimate business purposes.

6.4 Marketing Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Please note that you will continue to receive transactional and service-related communications.

6.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

7. Children's Privacy

The Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately at support@lumashape.com.

8. International Data Transfers

Lumashape operates in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using the Service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws than your jurisdiction.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• •The nature and sensitivity of the information
• •The purposes for which we process the information
• •Legal and regulatory obligations
• •Potential disputes or legal claims

After the retention period expires, we will securely delete or anonymize your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• •Update the "Last Updated" date at the top of this Privacy Policy
• •Post the revised Privacy Policy on our website and through the Service
• •Notify you of material changes via email or through a prominent notice on the Service

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.